Frequently Asked Questions (FAQs)

No. The 10¢ is a fully refundable deposit, just like the $1 coin for a supermarket trolley. It is also not subject to GST. Return the container, get your deposit refund back.

No. You won’t be charged, and the container is not eligible for a refund. Please recycle these in the nearest recycling bins.

The 10¢ deposit amount was determined through public consultations and behavioural studies conducted in 2022 and 2023.

If the container has the Deposit Mark, the 10¢ deposit applies and is refundable. You can return it at any Return Right machine for your refund.

Return Right F&B outlets collect dine-in beverage containers without charging the 10¢ deposit, either by serving drinks in cups/glasses or by asking customers to leave the containers behind.

Participating outlets can be identified by the Return Right F&B decal displayed at the premises.

• Empty it: Ensure no liquids remain (a quick rinse is even better!).

• Keep its shape: Do not crush or flatten it.

• Check the container: Ensure the barcode, 2D-matrix code that comes with the sticker, and Deposit Mark are clear and intact so the machine can scan them.

Yes. You can return as many as you like in one visit.

Yes, but you will forfeit your 10¢ deposit for containers with the Deposit Mark. To get your refund, return the empty, uncrushed eligible containers with the Deposit Mark to a Return Right machine.

There are over 1,000 points islandwide. Find a return point near you.
HDB void decks & public spaces: Available 24/7. 
Supermarkets: Available during store operating hours.

Only if they are designated return points. Check our Map to find one near you.

The Return Right machines will not accept containers if:

• The Deposit Mark is missing.

• The barcode is damaged or unreadable.

• The sticker comprising the 2D–matrix code is damaged or unreadable

• The container is crushed or out of shape.

• It is a non-eligible item (e.g., glass, carton, or pouch).

Refunds are only issued for eligible containers that are empty, uncrushed, and have a scannable barcode, or sticker (with barcode and 2D-matrix code). If any of these conditions are not met, the Return Right machines will not be able to process the 10¢ refund. If you face other issues, please contact us at +65 6035 5882.

Please report the fault to +65 6035 5882 and use our Map to find the next nearest return point.

Start: Tap the screen to begin.

Insert: Place your containers in the slot one at a time.

Scan: Wait for the machine to verify the container.

Refund: Tap your SimplyGo EZ-Link card or scan your DBS PayLah! QR code to receive your 10¢ refund immediately.

Watch the step-by-step video for more details.

1. Open your DBS PayLah! App on your mobile phone.

2. Tap on MyQR shown on PayLah! Home screen

3. Your QR Code will be displayed

4. Scan your QR code via the Return Right machine’s scanner

A. Scan the QR code printed on the service ticket. Transaction details will pre-fill automatically.

Then provide the remaining details:

• Your full name (as per bank records)

• Name of the bank

• Bank account number

B. If a QR code is not printed on the service ticket, visit: https://returnright.sg/refund to upload or take a photo of the service ticket. If you have multiple tickets, submit a separate photo and claim for each ticket. Transaction details will pre-fill automatically.

Then provide the remaining details:

• Your full name (as per bank records)

• Name of the bank

• Bank account number

Once verified, refunds will be credited to your bank account within 10 working days. This is subject to the receiving bank’s processing time. Please ensure your bank details are accurate and complete. Refunds cannot be processed if the bank details provided are incorrect or incomplete.

If you have difficulty following the steps on the ticket, email hi@returnright.sg with the following:

• A clear photo of the service ticket as shown in the reference image below

• Your full name (as per bank records)

• Name of the bank

• Bank account number

Please submit your claim within 30 days from the date of issue.

Any bank account and personal information provided will be used strictly to verify the refund claim, identify the rightful recipient and process the outstanding refund. BCRS Ltd handles personal data in accordance with applicable data protection requirements, including the Personal Data Protection Act.  

*For visual reference only. Service tickets may vary across different Return Right machines. Please ensure the following are clear in your photograph: Transaction ID, RVM ID, Date and Time stamp, No. of Containers, and Total Refund Due.

• The service ticket is valid for exactly 30 days from the date of issue.

• The printed service ticket and transaction details (i.e. Transaction ID, RVM ID, date and time stamp, and refund amount) must remain fully legible.

• BCRS Ltd reserves the right to refuse redemption if the ticket is altered, defaced, or if the QR code has faded to an un-scannable state.

• Please keep your service ticket until your refund is completed.

• Store the service ticket in a cool, dark place away from direct heat and sunlight. 

• Each ticket can only be used once. BCRS Ltd will recognise and process the first valid refund claim submitted using that service ticket.

• If your ticket has no QR code, submit a separate photo for each ticket when claiming your refund.

• Lost tickets cannot be replaced.

• BCRS Ltd is also unable to recover a refund that has already been successfully claimed using the ticket.

Please treat your service ticket like cash and keep it secure. Each ticket can only be used once, and the refund will be processed for the first valid claim submitted using that ticket. BCRS Ltd will recognise and process the first valid refund claim submitted using that service ticket.

Submit your ticket only through the Return Right refund portal, using the QR code or web address printed on the ticket. Do not post, share or send the ticket, or a photo of it, to anyone else unless you have authorised that person to claim the refund on your behalf.

Lost tickets cannot be replaced. BCRS Ltd is also unable to recover a refund that has already been successfully claimed using the ticket.

Once verified, refund requests made via the Return Right refund portal are expected to be credited to the user’s bank account within 10 working days. This is subject to the receiving bank’s processing time. Please ensure your bank details are accurate and complete. Refunds cannot be processed if the bank details provided are incomplete or incorrect.

Some refund requests may require additional information or verification and may therefore take longer to process. This includes unsuccessful transactions where a user submits a photo of the machine screen instead of a printed service ticket through hi@returnright.sg.

Refund requests made via the Return Right refund portal are expected to be credited to the user’s bank account within 10 working days, subject to the receiving bank’s processing time. If you have provided an email address, your bank may send you a notification email once your refund has been credited to your account.

To check the status of your refund:

A. If your service ticket has a QR code, scan the QR code to check the status.

B. If your service ticket has no QR code, email hi@returnright.sg with a clear photo of your service ticket and your full name (as per bank records). Our team will help you check the status of your refund.

If your refund could not be processed at the Return Right machine, the machine should print a service ticket. Follow the steps printed on the service ticket to submit your refund request. For more details, see "The Return Right machine printed a ticket, how should I claim the refund?".

If no service ticket is issued, please take a clear photo of the screen as shown in the reference image below and email it to hi@returnright.sg within 30 days from the date of your transaction. 

Please ensure the photo clearly shows:

• RVM ID

• Date and time stamp

• Refund amount

For faster processing, please also include your full name (as per bank records), Name of the bank and bank account number in your email.

*For visual reference only. Screen display may vary across different Return Right machines. Please ensure the following are clear in your photograph: RVM ID, Date and Time stamp and Refund Amount Due.

Refund requests cannot be processed over the phone. Please submit your claim through the Return Right refund portal, using the QR code or web address printed on your service ticket. 

If you have difficulty in scanning the QR code or accessing the web address, you may send an email to hi@returnright.sg with the following details:

• A clear photo of the service ticket

• Your full name (as per bank records)

• Name of the bank

• Bank account number

To protect yourself against scams, please note that Return Right will NEVER ask for:

• Bank account passwords or OTPs

• Singpass login credentials

• Credit/debit card PINs or CVV numbers

• Upfront payments or remote access to your device

For manual refunds, our team will only request your full name (as per bank records), Name of the bank, and bank account number.

Please only use the QR code or web address printed on your service ticket. BCRS Ltd will not send you links to submit refund claims. 

If you receive a suspicious message or want to verify if a communication is authentic, please contact us directly at hi@returnright.sg before sharing any personal information.

It is managed by BCRS Ltd., a not-for-profit consortium of beverage producers (including Coca-Cola, F&N, and Pokka). Every cent collected is reinvested into operating and improving the scheme.

Unclaimed deposits are used to fund the collection, sorting, and recycling infrastructure, ensuring Return Right stays sustainable and not-for-profit.

Your small action has a big impact:

• Reduces waste: Keeps plastic and metal out of our general trash.

• Saves Semakau: Helps Singapore’s only landfill last longer.

• Circular economy: Turns empty containers into new products

Yes. Under NEA regulations, BCRS Ltd. is legally required to ensure all collected materials are recycled, not incinerated. This creates a "clean stream" of high-quality plastic and metal for new products.